Policies

Check-in time is between 3:00 – 7:00pm, if you need to arrive earlier or later please let us know and we will do our best to accommodate you. Check-out time is 12pm.

Taxes & Fees

There is an 8% New York State tax on all stays at the inn. This is separate from the quoted rates and will appear as additional charges on your room bill.

Pets

The Mountain Brook welcomes quiet well-behaved pets in the East lodge and private cabins. There is a $50 per pet, per stay fee and Reservations must be notified you are travelling with a pet at the time of booking to ensure you are in a pet-friendly accommodation and so that we can make sure to have a care package ready for your beloved four-legged friend upon arrival.

To assure the comfort of other guests, please supervise your pet(s) at all times – pet(s) can be left in guest rooms at the owner’s discretion.  Please keep in mind pet(s) are not allowed in the Main lodge – this includes the library and dining room. Pets are allowed and welcomed in the East lodge, private cabins, front firepit, fireplace patio and Main lodge front porch; there is a dining table for those that would like to eat breakfast with their pet on the front porch weather permitting.

For the safety of your pet(s) and our guests, please make sure your pet is leashed whenever out of your room and on Mountain Brook property.  Please pick up after your pet and dispose of all waste in the pet waste station in the back of the Main lodge.

We encourage you to notify the Front Desk when you and your pet plan to be out of the room so that Housekeeping can safely service your room; we will not send housekeeping in if we are not notified in advance for the safety of your pet and our staff.  There is a $250 fee should the room require deep cleaning following the stay of your pet.

If your pet disturbs other guests, the Mountain Brook may have no choice but to refuse to continue to accommodate your pet.  You agree to defend and indemnify the Mountain Brook for any injuries, damages or loss of revenue to the Mountain Brook or a third party caused by your pet.  This may include discounts that are made to other guests to address complaints regarding your pet.  The Mountain Brook reserves the right to charge your credit card provided at check-in commensurate to the cost of any damages or loss of revenue.

Cancellation Policy

There is a $40 day booking fee for all cancellations, no matter when they are made.  You must cancel your reservation by 9AM  7 days in order to not be charged for your full stay. You must cancel by 9am 7 days prior to your arrival date. Cancellations made after 9am within 7 days of your arrival date will be charged for your full stay, unless we are able to rent your room.

Cell Phones

Cell phone service in the mountains can be unreliable and will depend on your carrier, weather, and location in the inn. Many cell phones will work outside and in the higher floors.

Smoking Policy

At the Mountain Brook smoking is permitted outdoors only. Additional cleaning fees of $250 will be charged to your bill for cleaning the room if smoke is detected inside your room.

Inn Safe

A main inn safe is available to all guests. Please speak to the front desk.

Ski Equipment

Arrangements to safely store your ski equipment can be made with the front desk.

Directions

From the South
NYS Thruway to Exit 20 Saugerties
Left at traffic light after toll
Right onto 32N 7 miles
Bear left onto Rt. 32A 2 miles
Left at traffic light onto Rt. 23A to Tannersville 8 miles
Right at traffic light onto Rt. 23C (Hill Street)
The Mountain Brook is 100 yards on left (57 Hill Street)

From the North
NYS Thruway to Exit 21 Catskill
Left at traffic light after toll
1 mile to Rt. 9W South/23A West
Take Rt. 23A West 18 miles to Tannersville
Right at traffic light onto Rt. 23C (Hill Street)
The Mountain Brook is 100 yards on left (57 Hill Street)